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This Shipping and Delivery Policy (“Policy”) applies to all purchases made through FashionCENT by Centrec Training & Consultancy, an e-commerce platform operating in Malaysia (“Platform”). This Policy outlines the terms and conditions governing the shipping and delivery of products purchased from the Platform. By making a purchase on the Platform, you (“Customer”) agree to comply with this Policy.
- Shipping Methods and Timelines
- The Platform offers various shipping methods for delivering products to Customers. The available shipping methods will be presented to the Customer during the checkout process.
- The delivery timelines might delay due to unforeseen circumstances or factors beyond the Platform’s control.
- Shipping Costs
- Shipping costs are determined based on several factors, including the weight, dimensions, and destination of the package. The shipping costs associated with the chosen shipping method will be displayed to the Customer during the checkout process.
- The Platform reserves the right to update or modify the shipping costs at any time without prior notice. Any changes to the shipping costs will not affect orders placed prior to the modification.
- Shipping Restrictions
- The Platform may have certain shipping restrictions or limitations due to legal or logistical considerations. These restrictions may include but are not limited to, limitations on shipping to specific geographic locations or restrictions on the transportation of certain products.
- If a product is subject to shipping restrictions, it will be clearly indicated on the Platform. Customers are responsible for complying with any applicable shipping restrictions and ensuring that the ordered products can be lawfully transported to the designated delivery address.
- Order Processing and Fulfilment
- Once an order is placed and payment is successfully processed, the Platform will initiate the order processing and fulfilment procedures.
- The Platform will make reasonable efforts to process and fulfil orders in a timely manner. However, please note that order processing times may vary based on factors such as product availability, order volume, and any customization or personalization requests.
- The Platform will communicate any significant delays or issues with order fulfilment to the Customer as soon as reasonably practicable.
- Delivery and Receipt of Products
- The Platform will deliver the ordered products to the delivery address provided by the Customer during the checkout process. It is the Customer’s responsibility to ensure the accuracy and completeness of the delivery address.
- The Platform will make reasonable efforts to ensure that the products are delivered within the estimated delivery timelines. However, delays may occur due to unforeseen circumstances, such as adverse weather conditions, logistical issues, or other external factors beyond the Platform’s control.
- Upon delivery, it is the Customer’s responsibility to inspect the products and verify that they are in good condition and as ordered. If there are any discrepancies or visible damage to the products, the Customer should immediately notify the Platform’s customer support.
- Non-Delivery and Failed Delivery Attempts
- In the event that the delivery of an order is unsuccessful due to factors such as an incorrect or incomplete delivery address, unavailability of the recipient, or other similar reasons, the Platform may attempt to re-deliver the products, subject to additional charges.
- If the Platform is unable to deliver the products despite reasonable efforts, the Platform may cancel the order and refund the Customer’s payment, excluding any applicable shipping costs and fees incurred by the Platform.
- International Shipping
- The Platform may offer international shipping options for Customers located outside of Malaysia. International shipping costs, delivery timelines, and customs and import duties may apply. Customers are responsible for complying with any applicable customs regulations and paying any associated duties or taxes.
- Modifications to the Policy
- The Platform reserves the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Any changes to the Policy will be effective immediately upon posting on the Platform.
It is the Customer’s responsibility to review this Shipping and Delivery Policy periodically to stay informed about any updates or modifications.
By making a purchase on the Platform, the Customer acknowledges and agrees to the terms and conditions of this Shipping and Delivery Policy.
FashionCENT by CENTREC Training & Consultancy
Date: 18th July 2023[/vc_column_text][/vc_column][/vc_row]